Service & Support

At Magstim, our commitment to our customers goes beyond providing innovative neurotechnology solutions. We pride ourselves on delivering exceptional service and support to ensure that our customers have a seamless experience from purchase to ongoing use. 

Customer-Focused Approach

Our dedicated service and support team is committed to providing personalized assistance to meet the unique needs of each customer. From initial inquiries to post-purchase support, we strive to deliver timely and comprehensive solutions to any questions or issues that may arise. 

Distributor Service Training

Magstim is committed to ensuring that our distributors are equipped with the knowledge and expertise needed to effectively maintain our products.  

Customer Training Programs

Magstim offers extensive training programs to ensure that users are proficient in operating our devices effectively and safely. Whether you are a clinician using our TMS therapy systems or a researcher utilizing our EEG technology, our training programs are designed to empower you with the knowledge and skills needed to maximize the benefits of our products. 

Technical Support

Our technical support team is available to assist with troubleshooting, maintenance, and repairs of Magstim devices. With prompt and efficient support, we aim to minimize downtime and ensure that our customers’ operations continue seamlessly.  

Clinical Support

For clinicians using Magstim devices in patient care, we offer clinical support services to help optimize treatment protocols and outcomes. Our team of experts is available to provide guidance on best practices, treatment planning, and patient management. 

Resources and Documentation

Magstim provides a wealth of resources and documentation to support our customers ranging from user manuals and software updates to clinical research papers and case studies.  

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